Privacy policy

This Privacy Policy (hereinafter - the Privacy Policy) applies to all information that the Company may receive about the User when using the WEB-site www.freshlab.net.

1.1 The following terms are used in this Privacy Policy:
1.1.1. "Company" - LLC "IT INNOVATIONS" in the person of authorized employees who, according to their job descriptions and corporate responsibilities, have access to all data collected by the WEB-site www.freshlab.net.
1.1.2. "Personal data" - any information relating directly or indirectly to a specific or identifiable individual (personal data subject).
1.1.3. "Processing of personal data" - any action (operation) or set of actions (operations) carried out with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.5. "Confidentiality of personal data" is a mandatory requirement for compliance by the Company or another person who has access to personal data, which is to prevent their dissemination without the consent of the personal data subject or other legal grounds.
1.1.6. "WEB-site www.freshlab.net" (hereinafter "Site") - WEB-page located at https://www.freshlab.net/
1.1.8. "Service User (hereinafter referred to as the" User ")" - a person who visits the Site and contacts the Company, leaving their personal data.

2.1. Use of the Site means consent to this Privacy Policy and the conditions of processing the User's personal data.
2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Site.

3.1. This Privacy Policy establishes the Company's obligations not to disclose and ensure the protection of personal data, which the User must provide at the request of the Company when registering on the Site, when making a request or order to purchase goods and / or Services.
3.2. The personal data allowed for processing under this Privacy Policy are provided by the User by filling in the registration forms on the Site and include the following information:
3.2.1. last name, first name of the User;
3.2.2. contact numbers of the User;
3.2.3. e-mail address;
3.4. Any other personal information not discussed above (purchase history, browsers and operating systems used, IP address, etc.) is subject to secure storage and non-dissemination, except as provided in p. 5.2. and 5.3. of this Privacy Policy.

4.1. The Company may use the User's personal data in order to:
4.1.1. Identification of the User registered on the Site for ordering and / or concluding a Contract for the remotely sale of goods.
4.1.2. Providing the User with access to personalized resources of the Site.
4.1.3. Establishing feedback with the User, including the direction of messages, inquiries regarding the use of the Site, provision of services, processing of inquiries and requests from the User.
4.1.4. Determining the approximate location of the User to ensure security and prevent fraud.
4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.
4.1.6. Create an account for purchases, if the User has agreed to create an account.
4.1.7. Notification of the User about the status of the Order and / or Personal Account of the User.
4.1.8. Processing and receipt of payments, confirmation of tax or tax benefits, denial of payment, determination of the right to receive a credit line by the User.
4.1.9. Providing the User with effective customer and technical support in case of problems related to the use of the Site.
4.1.10. Providing the User with product updates, special offers, price information, newsletters and other information on behalf of the Company with his consent.
4.1.11. Implementation of advertising activities with the consent of the User.

5.1. The processing of personal data of the User is carried out without limitation, in any lawful manner, including in the information systems of personal data with the use of automation or without the use of such means.
5.2. The User agrees that the Company has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User's order placed on the Site, including delivery of the Goods.
5.3. Personal data of the User may be transferred to the authorized bodies of state power of Ukraine only on the grounds and in the manner prescribed by the legislation of Ukraine.
5.4. In case of loss or disclosure of personal data, the Company informs the User about the loss or disclosure of personal data.
5.5. Providers take the necessary organizational and technical measures to protect personal information of the User from unauthorized or accidental access, destruction, distortion, blocking, copying, distribution, as well as other illegal actions of third parties.
5.6. Providers together with the User take all necessary measures to prevent damage or other negative consequences caused by the loss or disclosure of personal data of the User.

6.1. The user must:
6.1.1. Provide information about personal data required to use the Site.
6.1.2. Update, supplement the provided information about personal data in case of change of this information.
6.2. The Company must:
6.2.1. Use the information obtained solely for the purposes set forth in Section 4 of this Privacy Policy.
6.2.2. To ensure the confidentiality of confidential information, not to disclose without the prior written consent of the User, as well as not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, except for p.p. 5.2. and 5.3. of this Privacy Policy.
6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure commonly used to protect such information in existing business transactions.
6.2.4. Block personal data related to the User from the moment of application or request of the User or his legal representative or the authorized body for protection of the rights of personal data subjects for the period of verification, in case of inaccurate personal data or illegal actions.

7.1. The Company, in case of non-fulfillment of its obligations, is liable for damages incurred by the User in connection with the misuse of personal data, in accordance with the laws of Ukraine, except as provided in p. 5.2., 5.3. and 7.2. of this Privacy Policy.
7.2. In the event of loss or disclosure of Confidential Information, the Company shall not be liable if such confidential information:
7.2.1. It became public property before its loss or disclosure.
7.2.2. It was received from a third party before it was received by the Company.
7.2.3. It was disclosed with the consent of the User.

8.1. Prior to filing a lawsuit in disputes arising from the relationship between the User and the Company, it is mandatory to submit a claim (written proposal for voluntary settlement of the dispute).
8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing of the results of the claim.
8.3. If no agreement is reached, the dispute will be submitted to a judicial body in accordance with the current legislation of Ukraine.
8.4. The current legislation of Ukraine applies to this Privacy and Relationship Policy between the User and the Company.

9.1. The Company has the right to make changes to this Privacy Policy.
9.2. The new Privacy Policy comes into force from the moment it is posted on the Site, unless otherwise provided by the new version of the Privacy Policy.
9.3. All suggestions or questions regarding this Privacy Policy should be communicated to the Company through the contacts listed on the Site.
9.4. The current Privacy Policy is available at https://www.freshlab.net/en/privacy-policy